Panelicious Panelicious

Terms and Conditions

The terms governing your use of the Panelicious display management service.

Version 1.1 · Effective 15 August 2026

1. Who we are and how to contact us

  1. We are Panelicious Limited (“Panelicious”, “we”, “us”, “our”), a company incorporated in England and Wales. Our company registration number is 17258409 and our registered office is at Suite 2a1, Northside House, Mount Pleasant, Barnet, England, EN4 9EB.

  2. Our website is www.panelicious.com. The Service is accessed via the web dashboard at https://dashboard.panelicious.com/.

  3. To contact us, email us at support@panelicious.com or submit a request via our help centre. We aim to respond within 5 working days.

2. Definitions

In these Terms the following words have the following meanings:

“Account” means the account you register in order to access and use the Service.

“Account Holder” means the individual or entity who registers for an Account and is responsible for all activity under that Account.

“Authorised User” means any individual who is a member of the Account Holder’s own organisation and who has been authorised by the Account Holder to access and use the Service, or (if the Account Holder is a Consumer) any member of the Account Holder’s household.

“Business Customer” means an Account Holder or user who is entering into these Terms in the course of a trade, business, craft, or profession, as described in clause 3.4.

“Consumer” means a natural person acting entirely outside their trade, business, craft, or profession.

“Content” means any material, data, images, text, video, or other information uploaded to or displayed through the Service by you or your Authorised Users.

“Free Plan” means the free tier of the Service as described on our website.

“Paid Plan” means any subscription to the Service for which a fee is charged.

“Service” means the Panelicious display management platform, including the web dashboard and any associated device applications, made available to you under these Terms.

3. These Terms and how to accept them

  1. These Terms govern your access to and use of the Service and form a legally binding contract between you and us.

  2. You accept these Terms by clicking the “I Accept” button during the registration process. You may not use the Service unless you have accepted these Terms.

  3. These Terms should be read alongside our:

    1. Privacy Policy;
    2. Cookie Policy.

  4. Business Customers. If you are entering into these Terms on behalf of a business or organisation (“Business Customer”), you confirm that:

    1. you have full authority to bind that entity to these Terms;
    2. the entity accepts these Terms and any updates notified in accordance with clause 19; and
    3. these Terms constitute the entire agreement between us in relation to the Service and supersede all prior representations, warranties, or other agreements.

    Business Customers acknowledge that they are not Consumers and that statutory rights which apply to Consumers only (including the cancellation rights in clause 9) do not apply to them.

  5. If you are a Consumer (acting entirely in a personal capacity and not in the course of any trade or business), certain statutory rights apply to you as set out in these Terms, in particular clause 9 (statutory right to cancel) and clause 15.4 (consumer liability protections). Nothing in these Terms affects those rights.

4. Eligibility

  1. To register for the Service, you must be at least 18 years of age.

  2. By registering, you confirm that:

    1. you are at least 18 years old;
    2. you have the legal capacity to enter into a binding contract;
    3. if registering as a Business Customer, you have authority to bind the entity (see clause 3.4); and
    4. you are not located in, and are not acting on behalf of any person or entity in, a country subject to UK or international sanctions, including those administered by the UK Government, the United Nations Security Council, or the United States Office of Foreign Assets Control (OFAC).

  3. We reserve the right to refuse registration, or to suspend or terminate any Account, where we reasonably believe eligibility requirements are not or are no longer met.

5. Registration and your account

  1. To use the Service, you must register for an Account by providing accurate, complete, and up-to-date information as requested during registration.

  2. You are responsible for:

    1. maintaining the confidentiality and security of your login credentials;
    2. all activity that occurs under your Account, whether by you or any Authorised User; and
    3. ensuring that all Authorised Users are aware of and comply with these Terms.

  3. If you suspect that your Account has been accessed without your authorisation, notify us immediately at support@panelicious.com.

  4. You may not transfer or assign your Account to any other person or entity without our prior written consent.

  5. You agree to keep your registration information accurate and up to date. You may update your details via your Account settings.

  6. You must ensure your Account is used only by Authorised Users. You must not:

    1. share your Account credentials with any individual who is not an Authorised User;
    2. use your Account to manage or operate Devices on behalf of any person or organisation that is not part of your own organisation (or, if you are a Consumer, your household); or
    3. pool or combine Account allowances, storage, or features with those of any other Account.

  7. We may access your Account and the Content visible within it where this is necessary to:

    1. provide technical support or resolve a technical issue affecting your Account or the Service;
    2. maintain the integrity and security of the Service;
    3. comply with our legal obligations; or
    4. enforce these Terms.

    By accepting these Terms, you authorise that access. We will not use access to your Account for any purpose other than those listed in this clause.

6. The Service

  1. Panelicious is a display management platform that enables Account Holders to manage devices, create and schedule content, and push content to connected displays.

  2. The Service is provided on a software-as-a-service (SaaS) basis. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during the term of your subscription, solely for your own internal business or personal purposes, subject to these Terms.

  3. The licence granted in clause 6.2 is non-transferable. You must not:

    1. resell, sublicence, or otherwise make the Service or access to it available to any third party for a fee or as part of a commercial or managed service offering;
    2. use the Service to provide bureau services, time-sharing, or similar services to third parties; or
    3. grant any sub-licence under the rights granted in clause 6.2 to any person who is not an Authorised User on your Account.

  4. Beta and experimental features. From time to time we may make features available that are labelled “beta”, “preview”, “early access”, or “experimental” (“Beta Features”). Beta Features are provided for evaluation purposes only. They may be incomplete, subject to change, or withdrawn at any time without notice or liability. Beta Features are excluded from the warranty in clause 15.7 and from any service availability commitments. You use Beta Features at your own risk.

  5. We reserve the right to update, modify, or withdraw features of the Service at any time. Where we make a material change that significantly reduces core functionality, we will give you reasonable advance notice.

  6. We will use commercially reasonable efforts to maintain Service availability. We cannot guarantee continuous uptime, and the Service may be affected by planned maintenance, upgrades, or circumstances outside our reasonable control.

  7. Content compatibility. You are responsible for ensuring that Content you upload or schedule for display is compatible with our supported formats and technical specifications, as described in our help centre. We will use reasonable efforts to support common formats, but we do not guarantee that all file types, codecs, or third-party integrations will function on every device. If you experience compatibility issues, please contact us at support@panelicious.com and we will do our best to help.

  8. Third-party service dependencies. The Service may depend on or integrate with third-party platforms, services, or infrastructure, including content delivery networks, cloud hosting providers, and third-party APIs. We are not responsible for any failure, delay, or degradation of the Service caused by the unavailability or malfunction of third-party services outside our reasonable control. Where Content you upload references an external source (such as a URL hosted on a third-party platform) and that source becomes unavailable, the Content may not display correctly.

7. Plans and subscriptions

  1. The Service is available on a Free Plan and a range of Paid Plans. Current plans, features, and pricing are described at www.panelicious.com.

  2. Free Plan. The Free Plan is available at no charge and is subject to the usage limits and feature restrictions described on our website. We may change the features and limits of the Free Plan at any time by giving you at least 14 days’ notice.

  3. Paid Plans. Paid Plans are available on a monthly or annual billing basis. Features and limits for each plan are described on our website. Annual subscriptions are billed upfront for the full annual period.

  4. By subscribing to a Paid Plan you agree to pay the applicable fees as displayed on our website at the time of subscription.

  5. Prices are stated in Pounds Sterling (GBP). If you are purchasing from outside the United Kingdom, you are responsible for any currency conversion costs and for any local taxes, duties, or levies applicable in your jurisdiction.

  6. Any storage or bandwidth included with your plan is intended for your reasonable operational use of the Service. You must not:

    1. upload Content in volumes that are materially disproportionate to your active display requirements;
    2. use your Account to store, archive, or distribute Content not intended for active display on your registered Devices; or
    3. use your Account to store or serve Content on behalf of any third party outside your organisation.

    If your usage significantly exceeds what we would reasonably expect for your plan, we may contact you to discuss your requirements or ask you to reduce your usage. We will not delete your Content or suspend your Account for usage reasons without first giving you a reasonable opportunity to address the issue, except where we are required to act immediately for legal or security reasons.

  7. Your subscription begins on the date your plan is activated and runs for your then-current billing period (monthly or annual, as shown in your Account settings). Your subscription will automatically renew at the end of each billing period for a further period of the same length, at the price applicable to your plan at that time. There is no minimum term and no cancellation fee. You may cancel at any time before your renewal date, and your subscription will end at the close of your current billing period. If you change your billing period, the new period takes effect from your next renewal date.

8. Billing and payment

  1. Payment for Paid Plans is processed by our third-party payment provider. By subscribing, you authorise us to charge the payment method you provide for all applicable fees, automatically and in advance at each billing cycle.

  2. It is your responsibility to ensure that your payment details are accurate and that sufficient funds or credit are available.

  3. Failed payments. If a payment fails, we will notify you by email and may attempt to retry the charge. If payment is not received within 7 days of the due date, we reserve the right to downgrade your Account to the Free Plan. Access to Paid Plan features will be restored automatically upon settlement of the outstanding amount.

  4. We reserve the right to change our prices at any time. We will give you at least 14 days’ written notice of any price increase. If you do not accept the new pricing you may cancel your subscription before the change takes effect.

9. Statutory right to cancel (Consumers only)

  1. This clause applies to Consumers only. If you are a Business Customer as defined in clause 3.4, this clause does not apply to you and you have no statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  2. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have the right to cancel a contract for services within 14 days of entering into it, without giving any reason (the “Cancellation Period”).

  3. Immediate access and waiver. By clicking “I Accept” and subscribing to a Paid Plan, you expressly request that we begin providing the Service to you immediately, before the end of the Cancellation Period. You acknowledge that once you have made use of the Service following that request, your right to cancel may be reduced or lost in respect of the portion of the Service already provided.

  4. If you cancel during the Cancellation Period before making any use of the Service, you will receive a full refund. If you cancel after having used the Service, we may deduct from any refund an amount reflecting the proportion of the Service provided up to the point of cancellation.

  5. How to cancel during the Cancellation Period. To cancel, notify us clearly before the Cancellation Period expires by emailing support@panelicious.com. We will process any applicable refund within 14 days of receiving your notice of cancellation.

  6. Your statutory cancellation rights are in addition to, and do not affect, any other rights you have under applicable law as a Consumer.

10. Cancellation (after the Cancellation Period)

  1. You may cancel your subscription at any time via Billing in your Account settings, or by contacting us at support@panelicious.com.

  2. If you cancel a monthly subscription, your access will continue until the end of the current monthly billing cycle. No refund will be given for the unused portion of that period.

  3. If you cancel an annual subscription, your access will continue until the end of the current annual billing period. No refund will be given for the unused portion of that period, except where you are a Consumer cancelling as a direct result of our material breach of these Terms.

  4. We may terminate the Service or close your Account on 30 days’ written notice. Where we do so other than because of your breach, we will refund any fees paid for the period after termination.

  5. We may suspend or terminate your Account immediately and without notice or refund where:

    1. you materially breach these Terms and (where the breach is capable of remedy) fail to remedy it within 14 days of us requesting that you do so;
    2. you breach these Terms in a way that cannot be remedied;
    3. you are abusive, threatening, or harassing towards our staff or representatives;
    4. you upload or display prohibited content as described in clause 12; or
    5. we are required to do so by law, court order, or regulatory requirement.

  6. Upon termination of your Account for any reason, your Content will be retained for 60 days, after which it will be permanently and irrecoverably deleted. You are responsible for exporting any Content you wish to keep before this period expires. We accept no liability for loss of Content following permanent deletion.

11. Your Content

  1. You retain all ownership rights in the Content you or your Authorised Users upload to or display through the Service.

  2. By uploading Content to the Service, you grant us a non-exclusive, royalty-free licence to store, process, and transmit that Content solely as necessary to provide the Service to you. We do not claim any ownership of your Content, and this licence ends when you delete the Content or close your Account.

  3. We may collect data about how you and your Authorised Users interact with the Service, including device activity, display schedules, feature usage, and performance metrics (“Usage Data”). We may use Usage Data to operate, support, and improve the Service and to develop new features. Usage Data does not include the content of your media files. Our collection and use of Usage Data is described further in our Privacy Policy.

  4. You are solely responsible for all Content uploaded or displayed through your Account. You warrant that:

    1. you own the Content or have all necessary rights, licences, consents, and permissions to use it and to grant the licence in clause 11.2;
    2. the Content does not infringe any third-party intellectual property rights, privacy rights, or any other rights; and
    3. the Content complies with all applicable laws and with these Terms.

  5. We do not routinely access or monitor Content. However, we reserve the right to review and remove Content that we reasonably believe violates these Terms or applicable law, and to report it to the relevant authorities where required.

  6. Device and credential security. You are solely responsible for securing the devices on which you install the Panelicious application and for protecting your account credentials. If a device is compromised at the operating system or hardware level, or if your credentials are obtained by an unauthorised third party as a result of your failure to maintain adequate security, Panelicious bears no liability for any Content displayed or transmitted as a result.

  7. Third-party intellectual property. You must not display Content through the Service that incorporates or reproduces third-party trademarks, logos, copyrighted images, video, audio, or other protected materials without the rights holder’s prior written permission. The warranties in clause 11.4 apply in full to all such Content. You are solely responsible for obtaining and maintaining any licences or permissions required to display your Content.

  8. Hosting and notice of infringement. Panelicious acts as a passive hosting provider for your Content. We do not pre-screen, edit, or routinely monitor Content and are not responsible for it. If a third party believes Content hosted through the Service infringes their intellectual property rights, they should submit a written notice to us at support@panelicious.com including:

    1. identification of the rights claimed to be infringed;
    2. sufficient identification of the Content to allow us to locate it within the Service;
    3. the notifying party’s name and contact details; and
    4. a statement that they have a good faith belief the use is not authorised by the rights holder, its agent, or applicable law.

    We will investigate valid notices promptly and, where we reasonably conclude an infringement has occurred, remove or disable access to the Content, notify the Account Holder, and take such further action as we consider appropriate under clause 10.5.

12. Acceptable use and prohibited content

  1. You must use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service to:

    1. upload, transmit, display, or store any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable;
    2. infringe the intellectual property rights, privacy rights, or any other rights of any third party;
    3. impersonate any person or entity or misrepresent your identity or affiliation;
    4. upload or distribute malicious software, viruses, or other harmful code;
    5. attempt to gain unauthorised access to the Service, our systems, or any other user’s account;
    6. use the Service in any way that damages, disables, overburdens, or impairs it;
    7. systematically scrape or extract data from the Service, or use automated scripts, bots, crawlers, web scrapers, or other automated tools to access, interact with, query, or extract data from the Service or its underlying infrastructure, in each case without our prior written consent; or
    8. use the Service to send unsolicited commercial communications (spam).

  2. Prohibited Content. Without limiting clause 12.1, the following categories of Content are expressly prohibited regardless of the jurisdiction in which they are displayed. Any Content falling within these categories will be removed immediately, the Account terminated without notice or refund, and the matter reported to the relevant authorities:

    1. content that is unlawful under the laws of England and Wales or the laws of any jurisdiction in which it is displayed or received, including content that incites, encourages, or facilitates violence, terrorism, extremism, or serious organised crime;
    2. content depicting or involving the sexual exploitation, abuse, or grooming of minors;
    3. content that constitutes hate speech or incites hatred or discrimination against persons on the basis of protected characteristics under applicable law; or
    4. content that is obscene, pornographic, or sexually explicit, unless you have obtained our express prior written consent.

  3. We reserve the right to report to the relevant authorities any Content that we reasonably believe constitutes a criminal offence, without prior notice to you.

  4. Breach of this clause 12 constitutes grounds for immediate termination of your Account under clause 10.5.

13. Our intellectual property

  1. All intellectual property rights in the Service — including the software platform, web dashboard, design, user interface, logos, trademarks, and all associated materials — are owned by us or our licensors. Nothing in these Terms transfers any such rights to you.

  2. These Terms grant you only the limited licence described in clause 6.2. You acquire no other rights in our intellectual property.

  3. You must not:

    1. copy, modify, adapt, translate, reverse-engineer, decompile, or create derivative works based on any part of the Service;
    2. use our name, trademarks, logos, or other branding without our prior written consent;
    3. remove, alter, or obscure any copyright or proprietary notices on or within the Service;
    4. use the Service, or any information obtained through your access to or use of it, to conduct competitive analysis, performance benchmarking, or feature comparison testing for publication or commercial use, without our prior written consent; or
    5. use the Service, or any knowledge derived from your use of it, to design, develop, or assist in the creation of any product or service that competes with the Service.

  4. You must install and use only the official, unmodified version of the Panelicious application on each Device. You must not:

    1. install, run, or deploy any modified, patched, repackaged, or unofficial version of the Panelicious application;
    2. root, jailbreak, or otherwise alter the operating system of any Device in a way that bypasses or interferes with the intended operation of the Panelicious application;
    3. circumvent any access controls, licence checks, or usage limits built into the Panelicious application or the Service; or
    4. use any third-party tool, script, or method to modify the runtime behaviour of the Panelicious application.

    Where a Device is running a modified, unofficial, or unsupported version of the Panelicious application, or where the Device’s operating environment has been altered in a way not sanctioned by us, we may withdraw support for that Device without notice and accept no liability for any loss, malfunction, data corruption, unexpected content display, or security incident arising from or in connection with that modification.

  5. If you provide us with any feedback, suggestions, ideas, bug reports, or other input relating to the Service or its development (“Feedback”), you agree that:

    1. we may use, copy, modify, and incorporate that Feedback into the Service or otherwise act on it without restriction or compensation to you;
    2. we are not required to treat Feedback as confidential; and
    3. to the extent any intellectual property rights subsist in the Feedback, you assign those rights to us absolutely, and waive any associated moral rights, to the fullest extent permitted by law.

    We are under no obligation to act on any Feedback you provide.

14. Privacy and data protection

  1. We process personal data in accordance with our Privacy Policy. Please read it carefully as it forms part of your agreement with us.

  2. Our use of cookies is described in our Cookie Policy.

  3. For data protection enquiries, please contact us at support@panelicious.com.

  4. Where we process personal data on your behalf in connection with the Service, we do so as a data processor acting on your instructions. Our Data Processing Agreement, incorporating the terms required by Article 28 of the UK GDPR, is published in full and forms part of your agreement with us where applicable.

  5. You are responsible for ensuring that any personal data you upload to or process through the Service is handled in compliance with applicable data protection law, including obtaining all necessary consents.

  6. We are registered with the Information Commissioner’s Office under registration number ZC223400.

15. Liability and indemnity

  1. Nothing in these Terms limits or excludes our liability for:

    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation; or
    3. any liability that cannot lawfully be excluded or limited, including under the Consumer Rights Act 2015.

  2. Liability cap. Subject to clause 15.1, our total aggregate liability to you (whether in contract, tort, breach of statutory duty, or otherwise) shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.

  3. Excluded losses. Subject to clause 15.1, we shall not be liable for:

    1. loss of profits, revenue, or business opportunity;
    2. loss of or corruption of data beyond our obligations under clause 10.6;
    3. loss of goodwill or reputation; or
    4. any indirect, special, or consequential loss, however arising.

  4. Consumers. If you are a Consumer, these Terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation. To the extent that any term of these Terms would be unfair within the meaning of that Act, it shall not be binding on you.

  5. Your indemnity (Business Customers only). If you are a Business Customer, you agree to indemnify, defend, and hold harmless Panelicious Limited and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and costs (including reasonable legal costs) arising out of or related to:

    1. your Content or its use in connection with the Service;
    2. your breach of these Terms or any applicable law; or
    3. any claim by a third party that your Content or your use of the Service infringes their intellectual property rights or any other rights.

  6. Our IP indemnity. We will indemnify and hold you harmless against any claim by a third party that the Service itself, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights. This indemnity does not apply to claims arising from:

    1. any modification to the Service made by you or at your direction;
    2. your use of the Service in combination with other products or services not provided by us; or
    3. your Content.

    For the avoidance of doubt: you are solely and entirely responsible for all Content you upload, display, or transmit through the Service. Panelicious accepts no liability for any third-party claim arising from or in connection with your Content, including any claim that your Content infringes a third party’s intellectual property rights or any other rights. The responsibility for obtaining all licences, permissions, and consents required to display your Content rests with you alone.

  7. Warranty. We warrant that the Service will materially perform in accordance with its published description during the term of your subscription, provided you use it in accordance with these Terms. If you are a Consumer, we additionally warrant that the Service will be provided with reasonable care and skill, as required by the Consumer Rights Act 2015. Beyond this limited warranty:

    1. Warranty claims. If you believe the Service is not performing as warranted, please notify us at support@panelicious.com within 14 days of discovering the issue. We will use reasonable efforts to remedy the failure promptly. If we are unable to do so, we will offer you either a prorated refund of the fees paid for the affected period or termination of your subscription at no further cost.
    2. Warranty exclusions. This warranty does not apply where the failure arises from modification of the Service by you or at your direction without our consent, use of the Service other than in accordance with our instructions or documentation, Content you upload or third-party services connected to your Account, or circumstances outside our reasonable control (see clause 21.8).
    3. No other warranties. Except for the express warranty above and any warranties implied by law that cannot lawfully be excluded, the Service is provided on an “as available” basis. We make no warranty that the Service will be uninterrupted, error-free, or free from technical failures, or that it will meet your specific requirements. All other warranties, conditions, and representations are excluded to the maximum extent permitted by applicable law. Nothing in this clause affects your statutory rights as a Consumer.

  8. Data and asset loss. We implement reasonable technical measures to protect Content stored on the Service against loss. However, we strongly recommend that you retain copies of all Content uploaded to the Service. We are not liable for any loss of, or damage to, Content arising from:

    1. hardware or infrastructure failure beyond our reasonable control;
    2. a cyberattack or security incident that we took reasonable steps to prevent;
    3. your failure to maintain up-to-date Account credentials; or
    4. Content deleted by an Authorised User on your Account.

16. Confidential information

  1. Each party may receive information from the other that is proprietary or confidential (“Confidential Information”). Confidential Information includes business plans, commercial pricing, technical specifications, and any information that a reasonable person would understand to be confidential given the context of disclosure.

  2. Each party agrees to:

    1. keep the other’s Confidential Information strictly confidential;
    2. not disclose it to any third party without the other’s prior written consent; and
    3. use it only for the purposes of performing obligations or exercising rights under these Terms.

  3. These obligations do not apply to information that:

    1. is or becomes publicly available other than through a breach of these Terms;
    2. was already in the receiving party’s possession at the time of disclosure;
    3. is independently received from a third party free of restriction; or
    4. is required to be disclosed by law or court order, provided that (where permitted) the receiving party gives the disclosing party reasonable prior notice.

  4. Our handling of your Content is governed by clause 11.

17. Compliance with laws

  1. In addition to the representations you make at clause 4.2, you represent and warrant on a continuing basis that your use of the Service, and any Content you upload or display through it, complies with all applicable laws and regulations in every jurisdiction in which your Devices operate.

  2. You must not use the Service in any jurisdiction where its use would be prohibited or restricted. If you are unsure whether the Service is lawful in a particular jurisdiction, you should seek local legal advice before proceeding.

  3. You will notify us promptly if you become aware that your use of the Service has become, or is likely to become, unlawful or non-compliant.

18. Service availability and changes

  1. We do not guarantee that the Service will be available at all times. We will use commercially reasonable efforts to minimise downtime and will endeavour to give advance notice of planned maintenance where practicable.

  2. We reserve the right to change, update, or discontinue any feature of the Service at any time. Where a change materially reduces core functionality, we will give you reasonable advance notice.

  3. If we discontinue the Service entirely, we will give you at least 30 days’ written notice and refund any fees paid for the period after discontinuation.

19. Changes to these Terms

  1. We may update these Terms from time to time. We will notify you of any material changes by email to the address registered on your Account and/or by a prominent notice within the Service, at least 14 days before the changes take effect.

  2. If you do not accept the updated Terms, you must stop using the Service and may cancel your subscription in accordance with clause 10 before the effective date of the changes. Continued use of the Service on or after the effective date constitutes your acceptance of the updated Terms.

  3. Non-material changes (such as typographical corrections that do not affect your rights) may be made without notice and take effect immediately upon publication.

20. Complaints

  1. If you have a complaint, please contact us at support@panelicious.com.

  2. We will acknowledge your complaint within 5 working days of receipt and aim to resolve it within 30 working days. If we cannot meet that deadline, we will explain the delay and provide a revised timeframe.

  3. Alternative Dispute Resolution (ADR). If we cannot resolve your complaint to your satisfaction, we will provide you with details of an approved ADR scheme. Use of that scheme is voluntary for both parties and does not affect your right to take court action.

  4. If you are a Consumer in an EU member state, you may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

  5. Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction.

21. General

  1. Governing law. These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the law of England and Wales.

  2. Jurisdiction. The courts of England and Wales have jurisdiction in relation to any dispute arising under these Terms. Consumers in other parts of the United Kingdom may also bring proceedings in their local courts:

    1. Consumers resident in Scotland may bring proceedings in the Scottish courts;
    2. Consumers resident in Northern Ireland may bring proceedings in the Northern Irish courts; and
    3. Consumers habitually resident in an EU member state may also have rights under the mandatory consumer protection laws of their country of residence.

  3. Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between us relating to the Service and supersede all prior agreements, representations, and understandings.

  4. Severability. If any provision is found to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable. The remaining provisions shall continue in full force.

  5. Waiver. Any failure or delay by us in exercising a right or remedy shall not constitute a waiver of that right. Any waiver must be in writing and is limited to the specific circumstances in which it is given.

  6. Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a sale, merger, or reorganisation of our business, provided we give you reasonable advance notice.

  7. Third party rights. These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

  8. Force majeure. We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, industrial disputes, or failure of third-party infrastructure or services.

  9. No agency. Nothing in these Terms creates or implies a partnership, joint venture, agency, or employment relationship between you and us. Neither party has authority to act on behalf of, or to bind, the other party.

  10. Notices. Any formal notice given under these Terms must be in writing. Notices from you to us must be sent to support@panelicious.com or to our registered office address. Notices from us to you will be sent to the email address registered on your Account. A notice sent by email is treated as received at the time of transmission, provided the sender does not receive a delivery failure notification. It is your responsibility to keep your registered email address current and accurate.

Version history

VersionDateChanges
1.126 August 2026Added clause 14.6 stating our ICO registration number, now that registration is held.
1.015 August 2026First published version.

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